Building Better Communication Community-Wide

Infrastructure improvements are invaluable in keeping a community running smoothly. Unfortunately, they can turn into annoyances when a road must be closed or a car is trapped in a driveway due to road resurfacing. That is why it’s important for municipalities to communicate effectively with their residents about upcoming and ongoing construction projects.

Traditionally communities created a report with details about ongoing construction. However, this was problematic for new residents, who may not be familiar with the street network, to understand exactly where projects are occurring. While some communities use a PDF map, this can confuse residents who may not easily connect the list of projects to locations on the map.

To get around some of these issues, the Village of Mundelein, IL decided to develop interactive map to display construction locations. Residents can click on the location of a project and immediately see information in a pop-up bubble. Projects are updated each week with their current status. The interactive map is a great tool for the Village to deliver timely information, promote transparency, and minimize inconvenience for the community.