We Will Acccomplish More Together Than We Will On Our Own!

A forum of managers in local government in northern Illinois, the Leadership Roundtable, came together in early 2015 to generate a list of common problems they could solve together.  As the list of project ideas grew one of them quickly floated to the top of the list.  As a result, the managers prioritized a project that would enhance service by improving communication between residents and the municipality.

Next, the managers authored a charter document that outlined clear outcomes for the project, and then selected their top Thought Leaders to participate on an innovation team who would work together to achieve the desired outcome.

In 4 months’ time the team…

  • used the innovation process
  • wrote user stories
  • issued a Request for Information (RFI)
  • short-listed five vendors
  • conducted interviews and demonstration
  • created a presentation
  • presented their recommendation to the managers of the Leadership Roundtable. 

 

The team’s recommendation was to partner with a solution provider they found would achieve the outcomes of the charter best.  The recommendation to implement a Citizen Service Request system has been accepted by 14 communities and we expect that number to keep growing.  The communities are now in the process of negotiating collectively with the vendor of choice to obtain the best possible outcomes.  Implementation of the solution will begin in the first quarter of 2016. 

We will accomplish more together than we will on our own!

Using GIS to Delineate Disputed Fire District Boundaries

The Glen Ellyn Volunteer Fire Company provides the fire protection services to the Village of Glen Ellyn, IL as well as its surrounding unincorporated areas. Over the years there has been some dispute and confusion over whose jurisdiction some of the unincorporated parcels actually belong to. This dispute could lead to a potentially life threatening situation if an emergency happens in a disputed area where the dispatch center does not have the correct department information for a property. To assist with resolving some of these jurisdiction issues, the village’s Geographic Information System (GIS) department was consulted to help with determining the correct jurisdiction that these border parcels belong in.

GIS used a variety of resources in helping to determine the correct jurisdiction for each parcel. Using tax information provided by DuPage County, the borders of the response areas were redrawn to match the taxing body. The county data did have its limitations though. One difficulty with having a volunteer fire department is that residents within the district do not have a fire protection tax on their property tax bill, resulting in the county not being able to confirm that some of these unincorporated areas were in the Glen Ellyn fire district.   To get around this issue, a special service area was created in 2009 for all unincorporated parcels within the Glen Ellyn fire district, so that list was cross-referenced with the county data to provide an accurate picture for the boundary. Once this information was updated in the village GIS data, meetings were held between the Glen Ellyn Fire Company and neighboring fire districts to compare shared borders and work out any other possible indiscretions.

The final GIS data and printed map product were provided to DuPage Public Safety Communications (DU-COMM) where their dispatch system will be updated accordingly. This project helped more than thirty parcels get updated with the correct fire district information, resulting in more reliable fire protection for those properties. Using GIS saved a tremendous amount of time bringing all the taxing resources into one location making it easy to see where changes needed to be made.

Business Intelligence Launches in Northbrook

 

The Village of Northbrook has recently launched the MapOffice Web Access tool called Business Intelligence.  Business Intelligence is a tool that allows users to filter and display live data from community or custom databases. 

Three attributes of Business Intelligence, filtering, visualization, and live data, make it a very powerful tool.  Business Intelligence allows users to visualize data on a map by plotting that data by address or XY coordinates.  Many times, community databases or software do not have great ways to display the wealth of data they hold.  Business Intelligence helps solve this problem by connecting to those databases and displaying the data on MapOffice so users can gain further incite about the data or look for trends.

When looking for trends it is sometimes necessary to manipulate how you view the data.  Business Intelligence permits the user to filter the data by date and/or a field within the data.  For example, Northbrook has set up a connection to a custom home foreclosure database that allows users to filter foreclosures by date and the foreclosure status.  Now the user can narrow the data that is displayed to show only what they are interested in.

Finally, Business Intelligence offers live connections to the databases.  This can be extremely powerful as users can view and analyze data held in the database as it is updated without having to wait for data to be uploaded to MapOffice.

The Village of Northbrook looks forward to taking advantage of this useful and powerful tool by connecting to community databases and software such as FireHouse, an ERP system, and many others to come.