The Village of Lincolnwood uses Computer Aided Dispatch (CAD) from
New World Systems which allows Police dispatchers to log emergencies and
look up the necessary information to fulfill the emergency request.
Technology has allowed the Village’s Geographic Information System (GIS)
to be integrated into this process. The GIS portion of the CAD program
allows dispatchers to search addresses and verify that an address
exists within the community. In doing this, dispatchers can confirm
that a location is serviced by their department, find what police
beat/subbeat the location is in and see which officer is closest to the
Creating a way for dispatchers to easily locate an area is imperative
to the timely response during an emergency. It also helps to visually
see the queried address on a map to easily locate the area in which the
emergency is taking place. This method saves time from finding an
address on a paper map. Digital maps that are used by the dispatchers
also incorporate aerial photography. This allows dispatchers to see in
the field, without leaving the dispatch office.
The use of the Village’s GIS has helped the police locate areas and
find information in a timely manner. When people have emergencies, time
is everything and GIS provides a way to easily find the important
information to help provide a safer environment for residents.