Every community looks for ways to streamline operations to improve its productivity when serving the public. One way of doing this is to incorporate other application programs a community uses with Geographic Information Systems (GIS). For the City of Park Ridge, IL Community, Preservation, and Development department this involved looking to GIS to access information from their permits program through the city’s browser-based GIS program, MapOffice™.
To start this process, a connection was created between the permits program and MapOffice™. Once the connection was made, the relevant data fields that would be displayed had to be decided on by community staff. In the end, only a small percentage of the available fields were chosen showing only basic information such as permit number, type of permit, important dates, and owner information. Once this was all setup, it was ready to be accessed by community staff. In order to use this tool, staff would use the Business Intelligence by Address task in MapOffice™ to select an address on the map. Once the address was selected, a popup window with all permitting information related to that address would be displayed, and the user could get the information that he or she was looking for.
By having this new connection between GIS and the permits program, a village staff member can now locate pertinent information regarding permits without actually having to open up the permits program. This increases customer response time either on the phone or in person when a resident is going through the permitting process. Another advantage with this setup is that additional information can be added or removed quickly and easily, based on a request from a user. The hope around the city is that this is the first of many programs that GIS can integrate with to make staff more efficient.