A forum of managers in local government in northern Illinois, the Leadership Roundtable, came together in early 2015 to generate a list of common problems they could solve together. As the list of project ideas grew one of them quickly floated to the top of the list. As a result, the managers prioritized a project that would enhance service by improving communication between residents and the municipality.
Next, the managers authored a charter document that outlined clear outcomes for the project, and then selected their top Thought Leaders to participate on an innovation team who would work together to achieve the desired outcome.
In 4 months’ time the team…
- used the innovation process
- wrote user stories
- issued a Request for Information (RFI)
- short-listed five vendors
- conducted interviews and demonstration
- created a presentation
- presented their recommendation to the managers of the Leadership Roundtable.
The team’s recommendation was to partner with a solution provider they found would achieve the outcomes of the charter best. The recommendation to implement a Citizen Service Request system has been accepted by 14 communities and we expect that number to keep growing. The communities are now in the process of negotiating collectively with the vendor of choice to obtain the best possible outcomes. Implementation of the solution will begin in the first quarter of 2016.
We will accomplish more together than we will on our own!
The Village of Mundelein, IL sought more cost-effective ways to gather utility information in the field. In the past, the village paid an outside engineering firm to collect GPS points for water, storm, and wastewater systems. These inventories were expensive and, as a result, conducted every three years.
With the recent purchase of enhanced mobile tablets and improved access to low-cost or free data collection applications, Geographic Information Systems (GIS) recommended a new approach. After researching options, they encouraged the village to run a pilot project using a mobile data collection application, called Collector, on a tablet. The Director of Public Works selected street light control cabinets for the test because they are limited in number and easy to locate.
GIS set up the pilot using Collector, which enables data to be easily synchronized back to the master GIS data. Recently-collected points were made available to all village employees through the GIS Consortium’s interactive, browser-based application, MapOffice™.
The application was field tested with three control cabinet locations. The Engineering staff were impressed by how easy it was to collect points and populate information and decided to complete the project by collecting the remaining cabinets. Based on the success of the pilot, Mundelein is looking at future uses for Collector, such as creating an inventory of street lights and signs.