Tree Work Order Tracking


Tree work orders were recorded in the past on paper by the Administrative Specialists, but when the Forrester in Elk Grove Village created his own database to track the phone calls and complaints from residents, GIS staff came up with the idea of tracking these work orders in MapOffice.

By allowing staff to search the records for the work orders by complaint type and date, staff can track both the complaint information and the work that was done by Public Works in response to the complaint. This technology also allows staff to determine if multiple work orders have been created from the same address or same resident. Staff would have to map each work order and update the map with the work done every day, if GIS technology was not available.